Community Support Worker

Job Purpose

Provide assistance with personal care and other daily living tasks to dependent service users within their own homes. Work in partnership with each individual service user to maximise their independence, encouraging choice, participation and motivation. Adhere at all times to the values of the company.  

Main Duties and Responsibilities

Undertake personal care and daily living tasks as agreed with the service user, their family and professionals involved with the individual service plan. Ensure a high standard of personal care, which may include assistance with personal hygiene, washing, dressing etc. Provide practical assistance to service users in carrying out everyday tasks to enable them to live as independently and safely as possible, including shopping, cooking. Ensure that the service user’s medication is handled, administered and recorded in line with the company’s Medication policy. Adhere at all times to the policies and procedures of HomeCare Mellor. Provide service users with opportunities to express their preference as to the way that care tasks are carried out. Develop and maintain professional working relationships with service users and work colleagues from a wide variety of backgrounds. Communicate regularly with the immediate supervisor, in particular regarding changes in the service user’s condition or circumstances. Complete documentation, including service user records. Maintain and use the call monitoring system by logging in and out of all service users.    

Tasks and Expectations

Attend training, including induction, team meetings and individual supervision sessions as required. Undertake additional responsibilities as requested by the Manager following the successful completion of specific training and personal skills development. Undertake any other reasonable duties as requested. Comply with all Health and Safety policies and procedures. Be responsible for maintaining and improving own knowledge and skills through experience and training. Always respect the service user’s dignity and rights. Understand and comply with the company’s confidentiality policy.  


Person Specification

Key CriteriaEssentialDesirable
  Academic/Vocational QualificationsGood general education    NVQ/Diploma Level 2 in Care or willingness to work towards
  Competence Summary (Knowledge, abilities, skills and experience)  Very good verbal and written skillsVery good people skillsAn ability to understand and follow proceduresAbility to provide quality careGood interpersonal and communication skillsGood organisational skillsGood team working skillsEffective time management skillsAbility to work independently following verbal or written instructionsAbility to use the personal security systems within the workplace according to practice guidelinesAbility to identify the risks involved in work activities and undertake them in a way that manages the risksAdaptable to changePrevious experience in domiciliary care or providing care for vulnerable adults, Previous work experience as part of a team
  Qualities/AttributesAn understanding, acceptance and adherence to the need for strict confidentialityAble to respect the privacy, dignity, needs and beliefs of service users and carersTake the necessary precautions when transmitting informationAble to work on own initiativeAble to work under pressure and remain calmFlexible and adaptableAware of own limitationsKeen to develop 
Work-Related, Personal Requirements  Willingness to work as part of a team to ensure colleague support and continuity of care for the service usersAbility to establish good working relationships with colleagues and service usersSelf motivated and forward thinkingAdaptable and flexibleWork with management on any new training requirementsWillingness to work evenings and weekends
  Other Work Requirements  Physically fit      Driving licence holder with use of car and business insurance. Knowledge of the local area    
Job Type: Full Time Part Time
Job Location: Blackburn Chorley Preston Ribble Valley

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