Recruitment

If you love a job that is different every day, then caring could be your perfect career. 

Despite its challenges, caring can be hugely rewarding, allowing you to have a positive impact on the lives of society’s most vulnerable individuals.

As qualifications are not required to enter care work, it is appealing to both young adults and career changers. Nevertheless, you must be prepared to advance your skills and knowledge via training and development.

However, you must first pass the job interview. There isn’t always a one-size-fits-all solution for every job, but based on your previous work or life experience, you may have gained many essential qualities.

Next, we’ll learn how to highlight these qualities for an interviewer’s benefit.

Preparation

Despite the high demand for care workers, it is still essential you prepare well to ensure a successful application to an organisation that mirrors your values and ethics.

It’s important to remember that interviewers aren’t expecting you to have perfect work experience, even if your CV lacks relevant examples. Besides how you respond, they’ll assess your character, engagement, and communication skills.

This list provides sample questions, but it is not intended to cover every possible scenario. For that reason, it makes sense to prepare sample questions in advance.

Make sure you understand the responsibilities of the role by reading the job description thoroughly.

Be prepared to respond to any topical questions that may arise by keeping current with the latest industry news. In case of any policy-related discussions, having a thorough understanding of care guidelines and legislation is helpful.

Prepare bullet points instead of stating your responses word-for-word. The pressure of an interview will allow you to speak naturally and keep your core points in mind. Have a friend or loved one conduct a mock interview to uncover areas that need further attention.

Here are some examples of care worker interview questions

Questions in a care interview can be classified into technical, experiential, and personality-based questions. Examples include:

Are you familiar with the responsibilities of a care worker?

You need to demonstrate to the interviewer that you’ve done your homework by accurately assessing the job description. You can get a better understanding of your expected duties by reading accounts of care workers’ daily routines. Alternatively, you can read reviews and descriptions from the company’s current employees on job sites and social media.

Could you describe your qualities for the job?

Consider your reasons for entering the field of care. The key strengths you bring to the position will likely be informed by your motivation. How effective are you at listening? Are you good at making people laugh or at putting them at ease? The softer skills you acquire to provide the foundation for your care work, allowing you to establish productive relationships with coworkers and clients alike. Additional relevant experience would be advantageous.

Do you have any examples of previous teamwork?

It’s crucial to rely on your colleagues during pressure situations in care work. No matter how much knowledge you have, your clients will suffer if you are unable to work together effectively. One of the organisation’s primary objectives is creating a harmonious team environment, creating happy employees and increasing staff retention.

How have you handled stressful situations? 

This might be related to previous work or life experience. Although these events can be uncomfortable, they offer an opportunity for growth, which is usually what interviewers are looking for. As a result, you are better able to empathize with your clients who may be suffering from their own health-related stress.

Do you have any past experience caring for someone, whether for a family member or voluntarily?

Although formal experience isn’t always necessary, some job seekers gain industry exposure through volunteering, which can benefit them greatly at interviews. Despite not volunteering, you may have demonstrated care-centric skills when dealing with friends or loved ones and can utilise this knowledge. Having compassion will allow you to succeed in the role.

Are you familiar with safeguarding?

Keeping a client safe from harm, abuse and neglect is the safeguarding of their health, wellbeing and human rights. A robust framework is necessary for protecting vulnerable individuals receiving care. Your expected duty of care is outlined in the Care Act of 2014 and should be reviewed before the interview.

Do you know what person-centred care is?

The evidence is emerging that people-centred interventions may be more effective than prescriptive care. For improved health outcomes, you need to involve your clients in their care and allow them to decide what is best for them. It is not your job to do everything for your clients. Instead, it’s about finding ways to engage clients in the process and assisting them where necessary.

What would you do if you were dealing with an upset or confused client?

It can be difficult for clients when they begin to need help with their activities of daily living. Many people find it difficult to accept a stranger into their lives to assist with personal tasks. In order to ensure a safe, effective work environment, it is important to adopt a calm, patient demeanour. It might be helpful to discuss the client with your coworkers or superiors in order to determine the best course of action. By consulting family and friends, alternative methods of intervention and support can be discovered.

How have you handled a crisis or an event requiring quick thinking?

If you’ve never done a Heimlich manoeuvre in a restaurant before, it’s possible that you have averted potential risks or dealt with emergency situations in the past. When helping clients with potentially unstable health conditions, drawing on these incidents provides evidence of your ability to use your initiative.

A client who is elderly would require what kind of assistance?

The majority of care workers will work with elderly clients. Due to their age, illness, or disability, these individuals may require greater support. As well as helping with household, community, and functional activities, these individuals may require assistance with aspects such as personal care.

In what way would you take care of a person with Dementia?

This technical question may vary based on the job application and the clients you may be working with. In order to answer any care questions effectively, you must have at least a basic understanding of the common health conditions among the group of clients you are proposing, as well as any specific tools or techniques care workers use in their day-to-day work.

How would you maintain the dignity and respect of a client?

Prior to illness or disability, clients may have been strong and independent and now need help with what they consider basic tasks, resulting in feelings of vulnerability. Keeping clients’ dignity and respect is therefore essential. Personal care is one example. Consent is important before helping clients while providing as much privacy as possible. Helping a client stay independent as much as possible means encouraging them to do what they can while you facilitate.

Tell me about your previous employment

During an interview, you may be asked if you have any transferable skills from your previous role(s), as well as why you are leaving your current employer. It may be especially important for those who are changing careers or entering care for the first time. Your previous experience as a care worker may qualify you for the new role if you’re transitioning.

What hours are you available to work?

Providing care to clients doesn’t stop at 5 pm; they require support 24 hours a day, 7 days a week. People with family responsibilities may find the varying shift patterns and flexibility of caring appealing. In light of this, it is a good idea to plan ahead when you can work.

Have you any final questions?

You may be asked if you want more details about the company after the interview. It’s your chance to thoroughly vet your employer to be sure there’s a good fit culturally. Your research may have raised more specific questions regarding the management structure, career opportunities, induction process, and support you can expect.

The following sample questions should prompt you to reflect on your past experiences and how you can select relevant examples to demonstrate your skills and knowledge. However, enthusiasm is more important than anything else. If you shine through your enthusiasm for care work, you may not be too far from finding your dream job.